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Accessibility for Ontarians with Disabilities Act

The Accessibility for Ontarians with Disabilities Act (AODA) became law on June 13, 2005. Under this landmark legislation, the government of Ontario will develop mandatory accessibility standards that will identify, remove and prevent barriers for people with disabilities in key areas of daily living. The standards apply to private and public sector organizations across Ontario.

The Customer Service Standard was the first standard to become law as regulation. The standard provides guidelines and examples of how persons with disabilities can be served and accommodated when accessing products and services.

The next three standards - Information & Communication, Employment and Transportation have been combined under one plan - The Multi-Year Accessibility Plan, which also outlines compliance accomplishments and what will be required in future years.